The following Terms and Conditions apply to all transactions conducted through the inScent.co.uk web site.

Pricing & Availability
All product prices are in £ sterling including VAT at the current UK rate and exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Prices with a marked United Kingdom recommended retail price (UK RRP) refer to prices the manufacturer recommends goods are sold at in the UK market, or prices that retailers within the UK market are currently offering the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity
We guarantee that all advertised products are genuine, but to find the best prices for our customers we may occasionally sell stock originally intended for sale in other countries around the world, this means that trade names of products and packaging of products may differ from those on sale in the UK. These details will be identified clearly against the product description.

Product Details
Some products may have an associated image or photo. These are for reference only and should be considered illustrative. In the case of unboxed items the price of the equivalent regular goods may be shown for reference only. Some items may be marked not for individual sale. By submitting your order to inScent.co.uk you are confirming that you are aware of this fact and do not consider this to be a problem with ordering that product. We make every effort try to ensure all products marked as such are identified on the system.

Delivery
The delivery charge shown on the website is for UK mainland only. Please e-mail us for details of delivery charges outside UK mainland. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date. However, you can nominate an alternative delivery address if this is more convenient. Simply fill in an alternative delivery address when you place your order.

Customs and Import Duties
When ordering goods for delivery overseas, your order maybe subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you. Please note that you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the goods.

International deliveries are subject to opening and inspection by customs authorities.

Order Payment
Payment can be made using Visa, Mastercard, Delta, American Express or Switch through the secure gateway operated by PayPal.com.  We do not have access to any customer's credit card details.

Complaints
We will acknowledge complaints within 5 working days of receipt. We will endeavour to resolve any complaint within a period of 30 days.
Order Confirmation
You will be sent an e-mail confirming receipt of your order with inScent.co.uk. We reserve the right to decline any order.

Security
Personal and credit card details are sent to PayPal.com using secure Internet Technology. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from inScent.co.uk.

Returns & Cancellation
We do not generally sell goods on a sale or return basis. However, if the product has been damaged in transit or is faulty, please contact us on 0845 838 9056 within 7 days of order receipt. When you receive your order, as per the EU Distance Selling Directive, you have until the expiry of seven days of receipt to return the ordered products. The goods must be unused, unopened and in the same condition as they were originally despatched from inScent.co.uk.
You must contact us by phone (or by email to returns@inscent.co.uk) to confirm which items are being returned. You will be expected to pay for the return of the goods, and any refund of this amount will be at the sole discretion of inScent.co.uk.
Any free gifts associated with an item must be returned at the same time. Please return them to the address at the bottom of the page along with a note of your details and the reason for return.
Refunds will be made to the original charged account within 30 days of receipt of the returned goods. This does not affect your statutory rights as a consumer.
Refunds will be given at the discretion of the Company Management.

Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.

Jurisdiction
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.
inScent.co.uk
66 Rhyddings Street
Oswaldtwistle
Lancs
BB5 3EY
Tel: 0845 838 9056